Refund Policy

LUMOS JEWELS – Jewelry Shop
LUMOS JEWELS is a Jewelry Shop that offers a creating exquisite jewelry that tells a story.

If you are not satisfied with the Service purchased directly from LUMOS JEWELS, contact us within 30 days of your purchase to receive a refund. Refunds will be initiated within 5 to 7 business days. Refunds requested more than 30 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase. All shipping, handling, and delivery charges are non-refundable. If you are issued a refund, it should appear on your credit card statement within 72 hours. Upon receiving your refund you must uninstall and stop using any software products for which you no longer possess a valid, purchased license. LUMOS JEWELS reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products. The LUMOS JEWELS refund policy applies only to software purchased directly from LUMOS JEWELS. If your software was purchased through a 3rd party, it must be returned to the 3rd party and is subject to the return policies of that vendor. To return your product, please contact our support team (sales@lumosjewels.uk)

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